Why did I have to pay more as cancellation fees?
Frontier Airlines arranged my trip to San José del Cabo. I was excited about the trip and eager to return to the location of my youth. The idea was simple: pack a little suitcase, robe, and travel to San José del Cabo to have a drink in the stirring breezes. I finished the check-in process and proceeded to the airport.
During the process, I learned that my grandfather is in the hospital and wants to meet me one final time. I was very taken aback and wanted to cancel my scheduled journey. To cancel the journey, I went to the official website and began reading about the Frontier Airlines cancellation policy. I was looking for information on how to cancel flight on frontier airlines on the internet.
The online cancellation approach allowed me to save money and pay less because the airline does not charge administration costs for cancellations submitted using the online cancellation option. The frontier airlines cancellation policy says that no service charges are imposed if the cancellation is submitted online.
Communication Process
Before beginning the online canceling procedure, I phoned the customer care staff and requested that the cancellation charges be reduced. I requested the staff while explaining my present situation.
The agent told me I will be needed to up to 60 percent as cancellation fees and to save some funds to make the cancellation request online. You can save even more money if you seek cancellation together with the health certificate. I said again that I needed to cancel the trip due to an emergency, so please take my request into consideration and assist me in canceling the trip as soon as possible.
Why did I need to pay more?
I stated that I requested the cancellation due to an emergency, and requested him, the airline should not charge me any fees. But the agent started his explanation on the frontier airlines cancellation policy. As per the policy, the airline will not charge any fees if the cancellations are requested within the risk-free period.
You will get a full refund only if the cancellation is requested on the same day of reservation. However, to get a refund the cancellation should be at least seven days prior to departure. As you do not qualify for free cancellation, you will be needed to pay cancellation charges based on fare types.
Points I noted from the entire conversation
Requests to cancel promotional tickets are not accepted. When the airline cancels the flight, you can reschedule it but will not be reimbursed.
Simply go to the official website, fill out the refund form, and your money will be returned to you within three business weeks. Many passengers choose to cancel their scheduled tickets online considering it saves time, money, and effort.
Tickets can be canceled online for a low fee with no additional service costs. With refundable tickets, if you request a cancellation after the free cancellation period has expired, you will be charged a cancellation fee.
Manner I followed to make cancel my scheduled journey
After listening to the agent’s opinions, I was certain that he would not assist me, so I hung up the phone and opened my laptop browser to visit the Frontier Airlines official website. Mark my presence on the homepage and tap on the login tab.
I entered the username and password in the respective field for completing the user authentication method. Re-visit the home page and look for the manage booking tab. Select the option and using the passenger’s family name with booking number in the respective field I find the required trip.
Select the trip and tap on the cancel tab. Fill the form while selecting the cancellation reason. Review and easily submit the form. I came to know about the refund through the confirmation mail. In the mail, the airline mentions the refund value with stating key points on the frontier airlines cancellation policy.
Wrap Up
We understand how frustrating it is to see your hard-earned money go to waste. An emergency does not arrive with a push notice; it can strike at any moment and from any location. So, in order to compete with such scenarios, I booked my flight with Frontier Airlines. However, I was unhappy since I had to pay USD 187, but I like how simple the cancellation procedure was.
If you are who wish to know, “how to cancel flight on frontier airlines” then make sure to communicate with officials through the customer service number +1-877-311-7484. The representative will help you and make a cancellation on your behalf.
